Stivits delivery and returns: Latvia, Estonia and 12 more EU countries

Where and when does Stivits deliver?

Stivits delivers food supplements to Latvia and Estonia: a parcel locker is free on orders of €15 or more, and a courier is free from €25. In total Stivits delivers to 14 EU countries: Estonia, Latvia, Lithuania, Finland, Germany, Austria, France, Denmark, Slovakia, Croatia, Hungary, Bulgaria, Poland and the Czech Republic. We dispatch your order by the next working day, and we email you the tracking number. You have 14 days to withdraw from your purchase.

  • We dispatch your order by the next working day.
  • An order paid for on a weekend or a public holiday is dispatched on the next working day.
  • If your order has several items, they may arrive at different times. You do not pay extra for the second parcel.

Stivits delivery and returns at a glance

ParameterValue
ShopStivits, seller HYPERPHARM OÜ, Narva mnt 7, Tallinn
Delivery countries14 EU countries, main markets Latvia and Estonia
Parcel locker in Estonia, Latvia, LithuaniaFree, minimum order €15
Courier in Estonia, Latvia, LithuaniaFree from €25; below that, the tariff shown at checkout
DispatchWe dispatch your order by the next working day
TrackingThe number arrives by email after dispatch
Withdrawal14 days from receiving the goods, without giving a reason
RefundWithin 14 days after we receive your notice of withdrawal
Return shippingPaid by the buyer
Contactinfo@stivits.com
RegionDelivery costDelivery time
Estonia, Latvia, Lithuania: parcel lockerFree (minimum order €15)1–2 working days
Estonia, Latvia, Lithuania: couriertariff shown at checkout (free from €25, minimum order €15)1–2 working days
Finland: parcel locker€1.99 (free from €25, minimum order €15)3–5 working days
Germany, Austria, France, Denmark, Slovakia, Croatia, Hungary, Bulgaria and Finland: courier€3.99 (free from €35, minimum order €15)3–5 working days
Poland: courier17 zł (free from 155 zł, minimum order 65 zł)3–5 working days
Czech Republic: courier99 Kč (free from 875 Kč, minimum order 375 Kč)3–5 working days

Delivery to Riga, Daugavpils, Jelgava and other cities in Latvia

Stivits delivers across Latvia, to a parcel locker or by courier: to Riga, Daugavpils, Liepāja, Jelgava, Jūrmala, Ventspils, Rēzekne, Valmiera and other cities. The same applies in Estonia: Tallinn, Tartu, Pärnu, Narva. The terms are the same for every city: a parcel locker is free on orders of €15 or more, a courier is free from €25, and we dispatch your order by the next working day. Stivits has no physical shops or pick-up points.

How to return an item to Stivits

As a consumer, you can withdraw from your purchase from Stivits within 14 days without giving a reason.

How many days you have to withdraw

  • The withdrawal period ends 14 days after you receive the goods.
  • If you ordered several items and they arrived separately, the period runs from the day the last one arrives.
  • If one item arrived in several parts, the period runs from the day the last part arrives.

How to withdraw from your purchase

Tell us your decision by email: info@stivits.com.

Or fill in the online form: Contract Withdrawal

How we refund you and how to return the goods

  • We will refund all payments we received from you, including the standard delivery cost, within 14 days of the day we receive your notice of withdrawal. If you chose a delivery method more expensive than the cheapest standard delivery we offer, we do not refund the difference.
  • We refund you using the same payment method you used for the order, unless you expressly agree to another one, for example a bank transfer. The refund is free of charge for you.
  • We may withhold the refund until we have received the goods back or until you have sent us proof that you have sent them back, whichever happens first.
  • Return the goods within 14 days. You pay for return shipping.
  • You are liable for any reduction in the value of the goods caused by excessive use.

Stivits delivery and returns: questions

How much does Stivits delivery to Latvia and Estonia cost?

Stivits delivers to a parcel locker in Latvia, Estonia and Lithuania free of charge, with a minimum order of €15. A courier is free from €25; for smaller orders you see the courier tariff at checkout.

Can I order food supplements from Stivits to Estonia and Latvia?

Yes. Latvia and Estonia are the main markets of Stivits, and delivery is to a parcel locker or by courier. We dispatch your order by the next working day, and we email you the tracking number.

When does Stivits dispatch an order?

We dispatch your order by the next working day.

What happens to an order paid for on a weekend?

Stivits dispatches it on the next working day. The same goes for public holidays.

Which countries does Stivits deliver to?

Stivits delivers to 14 EU countries: Estonia, Latvia, Lithuania, Finland, Germany, Austria, France, Denmark, Slovakia, Croatia, Hungary, Bulgaria, Poland and the Czech Republic.

How do I track my Stivits order?

After dispatch, Stivits sends the tracking number to the email address you gave when you ordered.

How many days do I have to return an item to Stivits?

At Stivits you have 14 days from the day you receive the goods to withdraw from your purchase without giving a reason. If the items arrived separately, the period runs from the day the last one arrives.

When does Stivits refund the money?

Stivits refunds the money within 14 days after receiving your notice of withdrawal, to the bank account you give us. The refund may be delayed until the goods are back with us.

Who pays for return shipping?

You pay for return shipping.

Sources

Questions about delivery or returns?

Write to us at info@stivits.com.